Shipping

Free shipping for orders £50 and above when delivery is within the UK 

UK Delivery Times - 3 to 5 working days

European Delivery Times - 2 to 11 working days - Shipping charges exclude Duty and Taxes - these additional charges are set by customs & import.

Please Note these times may be extended during busy periods

 

Returns

We accept returns for products when notified within 14 days of delivery, provided the products are unopened, unused and all seals are intact.

The customer is responsible for return shipping fees.

 If you receive a damaged or incorrect item, please contact our customer service team by emailing info@asiameurope.co.uk who will resolve this issue for you.(Please make sure you include order details and photographic or video evidence to help us process your claim as quickly as possible).

 

Return to sender policy for undeliverable orders

If an order is returned to us for any of the following reasons listed below (a/b/c), the customer will be responsible for any additional shipping fees to resend the package. If a refund is requested instead, we will process the refund minus the original shipping costs. 

   (a)Due to an incorrect or undeliverable address

   (b)When delivery is redirected to a local pick up/collection point and is then not collected within the allocated time

   (c) 2 failed delivery attempts 

 Please ensure your shipping details are accurate at checkout to avoid delays or extra fees.

Please note, we do not offer exchanges.

No address amendments after checkout.

This policy is offered in addition to your legal rights.